Returns & Exchanges

RETURNS AND REFUNDS

We hope that all our customers will be happy with their orders. If you aren’t we are very sorry and would like to offer you a full refund. Orders may be returned for a full refund within 14 days of receipt in accordance with the Consumer Contracts Regulations, which is a legal right for all consumers purchasing online.

You can cancel your order by emailing us detailing your order number and reason for cancellation or request our simple to use order cancellation form by emailing rob@romordesigns.com

Please note that you have a duty of care to look after the items that you purchase online from us. If items are returned damaged or used we reserve the right to issue a partial refund based on the condition of the article.

Where postage has been paid on delivery it cannot be refunded. The cost of returning goods to us needs to be borne by the customer. However, if your item is faulty or damaged you can apply to us for a refund of your postage as long as you can provide a receipt showing what you paid.

Your refund will be made via Stripe. For any questions regarding your return, please contact rob@romordesigns.com

IMPORTANT NOTE: If the item you have purchased is made to order for you or personalised in any way you are not legally entitled to a refund. However, if your item is damaged or faulty we will still refund you.

EXCHANGES

f you would like to exchange your purchase for a different item please contact rob@romordesigns.com Sorry, but we do have to charge for delivery if you want to exchange your item for another. We will invoice you postage due before the replacement item can be dispatched. When sending an item back for a return or exchange it should be posted with full insurance and using a Tracked or ‘Signed For’ or ‘Special Delivery’ service as we cannot be responsible for any returns lost or delayed in the post.

ADDRESS FOR EXCHANGES AND RETURNS

Rob Jones
Romor Designs
108 Alexandra Park Road
London
N10 2AE